ALX SERVICES
Simply modern service desk software
By linking ALX Service Desk with Incident Software, Customer and Business teams can collaborate on one platform to fix incidents faster and push changes with confidence.
Deliver a better service experience
Machine learning intelligently recommends the right service and learns from every interaction, will get answers very easy.
Get up and running instantly
Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.
Help customers help themselves
Self-service happens when your customers discover helpful information.
Conversation Archives
See how your ALX Sahaya is doing by looking up its conversation history.
Collect your Users
Know people that chat with your ALX Sahaya and build relationships. Create custom users list and utilize them in your marketing campaigns, databases and more.
Reports
Reports give an insight into your ALX Sahaya performance. With the data in hands, you can get a better understanding of what parts of the stories work and what interactions require additional improvements.
FAQ assistants
ALX Sahaya can act as an alternative channel for helping customers with FAQs. Using ALX Sahaya as an FAQ assistant means that customers can ask their question to a bot and receive their answer as a friendly message.
